00645nam a2200133Ia 4500 LRC 12.04.01 L478 Lee, Janet Great performances : the best in customer satisfaction and customer service AT&T Quality Steering Committee [S.l.]US 1991 xxi,17 Explains the rationale behind focusing on customer satisfaction; and examines the role of management in creating a customer-focused organization. Emphasises the need for finances and resources; and identifies customer-focused business processes which need to be designed. 2/5/01 TESSA_H M L478 LRC 23242 23242 0 0 0 0 CRCM CRCM 2023-05-04 0 LRC 12.04.01 L478 0000000017256 2023-05-04 00:00:00 2023-05-04 M