Getting to yes : negotiating agreement without giving in
- 2nd ed.
- New YorkUS Penguin Books 1991
- xix, 200 p.
Provides step-by-step strategy for resolving conflicts at all levels. Addresses issues including: the meaning and limits of principled negotiation; how to deal with persons who seem to be irrational or have different value systems; and, the role of power in negotiations. Includes answers to ten frequently-asked questions about negotiation.