00602nam a2200085Ia 4500100002100000245008500021260000900106520038200115583001900497  aMc Bain, Richard  aImplementing quality and re-engineereing programmes : managing the people issues  c1999  aConsiders recent research which provides and insight into a number of key issues in implementing programmes such as Total Quality Management and Business Process Re-engineering, including: the importance of context; the impact of corportate and national cultures; employee commitment; issues of justice; the impact of the external environment; and, managing the change process.  c2/26/01kJOY_D