text AustinUS Bard Books 1996 monographic 208 p. Examines resistance and discusses frequently used, but largely unsuccessful management approaches for coping with it. Offers unconventional and more effective alternative strategies; explains how to implement them, and in the process, build support for change. Bibliography: p. 193-197. Located in the Learning Resource Centre 3/29/01 TESSA_H LRC 05.03.04 M453