Davenport, Thomas H. <br/><br/>
Working knowledge : how organizations manage what they know 

 - BostonUS  Harvard Business School P.  1998 
 - xv, 197 p. 
<br/><br/> Defines knowledge and discusses the principles and benefits of knowledge management.  Looks at the process of knowledge management using the themes: generation, codification, and transfer.  Explores four levels of knowledge management, and examines the advantages and limitations of technology in knowledge management. 
<br/><br/><label>Universal Decimal Class. No.: </label>LRC 18.01.01 D247