Davenport, Thomas H. creator text BostonUS Harvard Business School P. 1998 monographic xv, 197 p. Defines knowledge and discusses the principles and benefits of knowledge management. Looks at the process of knowledge management using the themes: generation, codification, and transfer. Explores four levels of knowledge management, and examines the advantages and limitations of technology in knowledge management. 3/30/01 TESSA_H LRC 18.01.01 D247