Dawson, Ross creator text BostonUS Butterworth-Heinemann 1999 monographic xix, [1], 275 p. Examines the foundations of developing knowledge-based client relationships. Distinguishes between information and knowledge, and examines the process of adding value to information for clients' benefit. Looks at adding value to: information to be used by clients, client decision making, and client capabilities; and provides methodologies for implementing various approaches. Examines the nature of mental models, and how people acquire knowledge. 9/14/01 TESSA_H LRC 18.01.01 D272