TY  - BOOK
AU  - Dawson, Ross
TI  - Developing knowledge-based client relationships : the future of professional services
PY  - 1999///
CY  - BostonUS
PB  - Butterworth-Heinemann
N2  - Examines the foundations of developing knowledge-based client relationships.  Distinguishes between information and knowledge, and examines the process of adding value to information for clients' benefit. Looks at adding value to: information to be used by clients, client decision making, and client capabilities; and provides methodologies for implementing various approaches.  Examines the nature of mental models, and how people acquire knowledge
ER  -