00961nam a2200145Ia 4500080002200000100001700022245009000039260004200129300002100171520045600192583002100648942001700669999001700686952011200703  aLRC 18.01.01 D272  aDawson, Ross  aDeveloping knowledge-based client relationships : the future of professional services  bButterworth-HeinemannaBostonUSc1999  axix, [1], 275 p.  aExamines the foundations of developing knowledge-based client relationships.  Distinguishes between information and knowledge, and examines the process of adding value to information for clients' benefit. Looks at adding value to: information to be used by clients, client decision making, and client capabilities; and provides methodologies for implementing various approaches.  Examines the nature of mental models, and how people acquire knowledge.  c9/14/01kTESSA_H  cMmD272kLRC  c23747d23747  00104070aCRCMbCRCMd2023-05-04l0oLRC 18.01.01 D272p0000000017761r2023-05-04 00:00:00w2023-05-04yM