text BostonUS Harvard Business School P. 2000 monographic v, [1], 261 p. Captures the business thinking of 8 Chief Executive Officers on topics including: driving change; organizing for empowerment; unleashing the power of learning; competing on customer service; and governing the family-owned enterprise. Located in the Learning Resource Centre 1/10/02 TESSA_H LRC 12.04.01 H3399