00659nam a2200109Ia 4500080002200000100002000022245004000042260003500082300001500117520039600132583002100528  aLRC 05.03.01 G625  aGoleman, Daniel  aWorking with emotional intelligence  bBantam BooksaNew YorkUSc2000  axi, 383 p.  aPresents emotional intelligence and competence as the determning factors in the achievement of job excellence.  Details 12 job capabilities based on self-mastery; looks at 13 key relationship skills including: empathy, service orientation, influence, and leadership.  Offers guidelines for improving emotional intelligence capabilities; and analyses the emotionally intelligent organization.  c1/16/02kTESSA_H