Harvard business review on negotiation and conflict resolution 

 - BostonUS  Harvard Business School P.  2000 
 - v, [1], 228 p. 
<br/><br/> Located in the Learning Resource Centre 
<br/><br/> Includes discussions on the management of differences; negotiating with customers; and resolving conflicts in the consultant-client relationship.  Examines the causes of conflict in groups and teams and suggests ways to resolve them.  Proposes five ways to keep disputes out of the courts. 
<br/><br/><label>Universal Decimal Class. No.: </label>LRC 01.02.07 H339