text BostonUS Harvard Business School P. 2000 monographic v, [1], 228 p. Includes discussions on the management of differences; negotiating with customers; and resolving conflicts in the consultant-client relationship. Examines the causes of conflict in groups and teams and suggests ways to resolve them. Proposes five ways to keep disputes out of the courts. Located in the Learning Resource Centre 1/16/02 TESSA_H LRC 01.02.07 H339