TY  - BOOK
TI  - Harvard business review on negotiation and conflict resolution
PY  - 2000///
CY  - BostonUS
PB  - Harvard Business School P.
N1  - Located in the Learning Resource Centre
N2  - Includes discussions on the management of differences; negotiating with customers; and resolving conflicts in the consultant-client relationship.  Examines the causes of conflict in groups and teams and suggests ways to resolve them.  Proposes five ways to keep disputes out of the courts
ER  -