00325nam a2200085Ia 4500100002300000245003100023260000900054520015800063583001800221  aHeifetz, Ronald A.  aSurvival guide for leaders  c2002  aLooks outward, offering tactical advice about relating to the organization and the people in it.  Focuses inward, on the human needs and vulnerabilities.  c9/3/02kJOY_D