ISO 9000 : a workbook for service firms in developing countries 

 - GenevaCL  ITC  1998 
 - ix, 215 p. 
<br/><br/> Bibliography: p. 195 
<br/><br/> Provides guidelines on the application of ISO 9000 concepts and creation of a quality assurance system in small service enterprises. 
<br/><br/><label>Universal Decimal Class. No.: </label>12.07.02 I617