00415nam a2200109Ia 4500080001800000245006800018260002400086300001500110500002500125520013700150583001800287  a12.07.02 I617  aISO 9000 : a workbook for service firms in developing countries  bITCaGenevaCLc1998  aix, 215 p.  aBibliography: p. 195  aProvides guidelines on the application of ISO 9000 concepts and creation of a quality assurance system in small service enterprises.  c4/11/03kJOYD