Paulson, Terry L. creator text Menlo ParkUS Crisp Publications 1989 monographic [2], vi, 77p. Provides useful stategies and practical exercises for upgrading humour skills. Includes actual examples of how humour has been used effectively in various on-the-job situations e.g. defusing resistance to change; disarming anger; and team building. Provides 7 guidelines for telling a humorous story/joke (pg.23-24). 7/15/03 TESSAH LRC 08.16.01 P332