TY  - BOOK
AU  - Paulson, Terry L.
TI  - Making humor work : take your job seriously and yourself lightly
PY  - 1989///
CY  - Menlo ParkUS
PB  - Crisp Publications
N2  - Provides useful stategies and practical exercises for upgrading humour skills.  Includes actual examples of how humour has been used effectively in various on-the-job situations e.g. defusing resistance to change; disarming anger; and team building.  Provides 7 guidelines for telling a humorous story/joke (pg.23-24)
ER  -