Andrus, Carol creator text Menlo ParkUS Crisp Pub. 2002 monographic vi, 104 p. Recommends several strategies for improving the clarity of written business communication including: using shorter words, sentences and paragraphs; avoiding cliches and redundancies; and using appropriate transitions and parallel structures. Advocates using active, specific verbs to add power to prose. Advises on formatting for reader-friendliness; provides a punctuation update, proofreading tips, and a how-to for incorporating numbers in writing. 7/29/03 TESSAH LRC 19.02.09 A576