TY  - BOOK
AU  - Fitz-enz, Jac
TI  - New vision for human resources : defining the human resources function by its results
PY  - 1998///
CY  - Menlo ParkUS
PB  - Crisp Pub.
N2  - Lists service, quality and productivity as 3 fundamental business essentials.  Identifies 3 value-adding skills which HR professionals need to acquire viz., human resources management, business management, and change management.  Provides instruments for measuring and evaluating the the HR contribution to its organization; strategies for isolating the the HR impact; and for measuring the monetary benefits of HR programmes.  Discusses issues involved in implementing the HR measurement and evaluation process.\n
ER  -