Fitzwater, Terry L. creator text Menlo ParkUS Crisp Pub. 2000 monographic vi, 111 p. Focuses on achieving objectivity in the interviewing and selection process. Identifies the 4 phases of the process as: gathering information, conducting the interview, interpreting behaviour, and follow-up; and provides information and skills-teaching for each phase. Looks at questions, and questioning techniques in depth, and provides a sample listing of 200 behaviour-based interview questions. Includes sample forms. 7/30/03 TESSAH LRC 18.04.01 F5641