00853nam a2200109Ia 4500080002100000100002400021245007000045260003500115300001400150520056000164583001900724  aLRC 05.03.01 K91  aKravitz, S. Michael  aEmotional intelligence works : developing people smart strategies  bCrisp Pub.aMenlo ParkUSc2000  ax, 108 p.  aDefines emotional intelligence as 'the ability to use emotions in a positive and constructive way in relationships with others', and presents strategies for improving emotional intelligence at the personal, inter-personal and organizational levels.  Provides Think Smart  strategies for building self-awareness skills and optimism; Be Smart strategies for using social skills, coping skills, and managing change; and Work Smart strategies which include: conducting an organizational self-assessment; encouraging emotional control, and fostering team work.  c8/7/03kTESSAH