00916nam a2200121Ia 4500080002200000100002100022245010400043250001200147260003500159300001400194520056700208583001900775  aLRC 13.09.07 M284  aManning, Marilyn  aProfessionalism in the office : proven techniques for administrators, secretaries, and coordinators  aRevised  bCrisp Pub.aMenlo ParkUSc2001  avi, 98 p.  aAdvises on aspects of professional behaviour and performance including: personal appearance; non-verbal communication; establishing priorities; time-management.  Lists skills needed in areas including project management and decision making.    Includes practical communication tips for writing (including Emails); listening; planning and facilitating meetings; and  making presentations.  Suggests techniques for developing strong working relationships that include a 6-step plan for resolving conflict; and 8 tips for establishing good worker-manager rapport.\n  c8/7/03kTESSAH