00828nam a2200085Ia 4500100001800000245012700018260000900145520057100154583001700725  aTan, Chee Wee  aManaging e-transformation in the public sector : an e-government study of the Inland Revenue Authority of Singapore (IRAS)  c2003  aLooks at how one organization in the public sector adapts to the dynamic customer relations brought about by e-transformation.  Notes that the case in hand, serves to identify the governing factors for successful organization-stakeholder relations.  Opines that these may have a bearing on the development of effective e-transformation strategies.  Proposes a development model of relationships in organizations, for an understanding of how organization-stakeholder relationships can be efficiently managed to bring about an effective overhaul of business processes.  c1/8/04kJOYD