Tan, Chee Wee creator text 2003 monographic Looks at how one organization in the public sector adapts to the dynamic customer relations brought about by e-transformation. Notes that the case in hand, serves to identify the governing factors for successful organization-stakeholder relations. Opines that these may have a bearing on the development of effective e-transformation strategies. Proposes a development model of relationships in organizations, for an understanding of how organization-stakeholder relationships can be efficiently managed to bring about an effective overhaul of business processes. 1/8/04 JOYD