TY  - BOOK
TI  - ISO 9001 : 2000 : a workbook for services organizations
PY  - 2005///
CY  - GenevaCH
PB  - ISO
KW  - QUALITY STANDARDS
N2  - Presents a set of questions, checklists and planning guides, to be used as a tool for streamlining the internal process of conformities to ISO 9001 : 2000 standard, by professional service organizations in developing countries
ER  -