Dealing with difficult people 

 - BostonUS  Harvard Business School P. 
 - ix, 140 p. 
<br/><br/> Examines major themes that will help in dealing with difficult people viz. adapting one's response to specific types of problematic behaviour; exploring the impact of one's own behaviours and attitudes on others; and, communicating effectively about difficult behaviour. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>PERSONNEL MANAGEMENT
<br/><br/><label>Universal Decimal Class. No.: </label>13.02.02 D279