00536nam a2200109Ia 4500080001800000245003400018260004100052300001500093520027500108583001800383650002500401  a13.02.02 D279  aDealing with difficult people  bHarvard Business School P.aBostonUS  aix, 140 p.  aExamines major themes that will help in dealing with difficult people viz. adapting one's response to specific types of problematic behaviour; exploring the impact of one's own behaviours and attitudes on others; and, communicating effectively about difficult behaviour.  c5/16/07kJOYD  aPERSONNEL MANAGEMENT