TY  - BOOK
TI  - Dealing with difficult people
CY  - BostonUS
PB  - Harvard Business School P.
KW  - PERSONNEL MANAGEMENT
N2  - Examines major themes that will help in dealing with difficult people viz. adapting one's response to specific types of problematic behaviour; exploring the impact of one's own behaviours and attitudes on others; and, communicating effectively about difficult behaviour
ER  -