00329nam a2200097Ia 4500080002000000245012900020260003000149300001000179500002400189583001800213  a12.07.02 B228qu  aBarbados National Standard specification for quality management and quality system elements Part 2 : Guidelines for services  bBNSIaSt. MichaelBBc1995  a37 p.  aBibliography: p. 37  c9/19/07kJOYD