TY - BOOK AU - Correa, Maria Emilia TI - Change and opportunity : corporate social responsibility as a source of competitiveness in small and medium enterprises in Latin America and the Caribbean PY - 2010/// CY - Washington, D.C.US PB - UN ECLAC N2 - Aims to define the critical areas of business and design a management tool with a set of sustainable performance indicators to incorporate the triple bottom line - economic-financial, environmental, social - in the firm, which would promote responsible social and environmental practices and improve the competitiveness of micro, small and medium enterprises - MSMEs - in Latin America and the Caribbean ER -