Sundbo, Jon <br/><br/>
User-based innovation in services 

 - CheltenhamGB  Edward Elgar Publishing Ltd.  2012 
 - xii, 419 p. 
<br/><br/> Offers a broad view of innovation, which when accumulated may function as a catalyst which leads to significant changes in service practice, be it in customer services, public services or industrial services. 
<br/><br/><label>Universal Decimal Class. No.: </label>12.06.01 U84