00485nam a2200109Ia 4500080001700000100001600017245003800033260005300071300001600124520021300140583002200353  a12.06.01 U84  aSundbo, Jon  aUser-based innovation in services  bEdward Elgar Publishing Ltd.aCheltenhamGBc2012  axii, 419 p.  aOffers a broad view of innovation, which when accumulated may function as a catalyst which leads to significant changes in service practice, be it in customer services, public services or industrial services.  c11/20/12kEVELYND