00537nam a2200133Ia 4500 12.06.01 U84 Sundbo, Jon User-based innovation in services Edward Elgar Publishing Ltd. CheltenhamGB 2012 xii, 419 p. Offers a broad view of innovation, which when accumulated may function as a catalyst which leads to significant changes in service practice, be it in customer services, public services or industrial services. 11/20/12 EVELYND M U84 36131 36131 0 0 0 0 CRCM CRCM 2023-05-08 0 12.06.01 U84 0000000030145 2023-05-08 00:00:00 2023-05-08 M