TY  - BOOK
AU  - Sundbo, Jon
TI  - User-based innovation in services
PY  - 2012///
CY  - CheltenhamGB
PB  - Edward Elgar Publishing Ltd.
N2  - Offers a broad view of innovation, which when accumulated may function as a catalyst which leads to significant changes in service practice, be it in customer services, public services or industrial services
ER  -