00348nam a2200097Ia 4500080001100000100002200011245007700033260000900110520011100119583002000230  aSerial  aPorath, Christine  aThe Price of incivility : lack of respect hurts morale - the bottom line  c2013  aDiscusses findings about uncivil behaviour on the job.  Details the costs and proposes some interventions.  c3/5/13kSANDRAW