00783nam a2200145Ia 4500 19.01.02 L793 Lloyd, Vernon ITIL Continual service improvement 2nd ed. TSO (The Stationery Office) NorwichGB 2011 xi, 246 p. Provides best practice guidance for the continual service improvement (CSI) stage of the ITIL (IT Infrastructure Library) service cycle. Includes key principles, required processes and activities, organisation and roles, technology, associated challenges, cirtical success factors and risks. Aligns IT services with changing business needs by identifying and implementing improvements to IT service that support business processes. 2/6/14 EVELYND M L793 36719 36719 0 0 0 0 CRCM CRCM 2023-05-08 0 19.01.02 L793 0000000030733 2023-05-08 00:00:00 2023-05-08 M