TY  - BOOK
AU  - Lloyd, Vernon
TI  - ITIL Continual service improvement
PY  - 2011///
CY  - NorwichGB
PB  - TSO (The Stationery Office)
N2  - Provides best practice guidance for the continual service improvement (CSI) stage of the ITIL (IT Infrastructure Library) service cycle.  Includes key principles, required processes and activities, organisation and roles, technology, associated challenges, cirtical success factors and risks. Aligns IT services with changing business needs by identifying and implementing improvements to IT service that support business processes
ER  -