00595nam a2200121Ia 4500080001800000100001900018245002400037250001200061260004900073300001500122520031600137583002000453  a19.01.02 H938  aHunnebeck, Lou  aITIL Service design  a2nd ed.  bTSO (The Stationery Office)aNorwichGBc2011  axi, 246 p.  aProvides guidance on how to view service managment not only as an organisational capability but as a strategic asset. Describes the principles underpinning the practice of service management which are useful for developing service management policies, guidelines and processes across the ITIL service lifecycle.  c2/6/14kEVELYND