00855nam a2200121Ia 4500080001800000100001800018245002800036250001200064260004900076300001600125520057200141583002000713  a19.01.02 R185  aRance, Stuart  aITIL service transition  a2nd ed.  bTSO (The Stationery Office)aNorwichGBc2011  axii, 347 p.  aProvides best practice guidance for the service transition stage of the ITIL service lifecycle. Aims to ensure that new, modified or retired services meet the expectations of the business as documented in the service strategy and service design stages of the lifecycle. Provides guidance for the development and improvement of capabilities for transitioning new and changed services into supported environments, including release planning, building, testing, evaluation and deployment.  Considers service retirement and transfer of services between service providers.  c2/6/14kEVELYND