00528nam a2200121Ia 4500080001800000100002100018245002700039250001200066260004900078300001200127520024700139583002000386  a19.01.02 S819  aSteinburg, Randy  aITIL service operation  a2nd ed.  bTSO (The Stationery Office)aNorwichGBc2011  axi, 370  aDescribes best practice for managing services in supported environments. Includes guidance on achieving effectiveness and efficiency in the delivery and support of services to ensure value for the customer, the users and the service provider.  c2/6/14kEVELYND