00581nam a2200145Ia 4500 19.01.02 S819 Steinburg, Randy ITIL service operation 2nd ed. TSO (The Stationery Office) NorwichGB 2011 xi, 370 Describes best practice for managing services in supported environments. Includes guidance on achieving effectiveness and efficiency in the delivery and support of services to ensure value for the customer, the users and the service provider. 2/6/14 EVELYND M S819 36722 36722 0 0 0 0 CRCM CRCM 2023-05-08 0 19.01.02 S819 0000000030736 2023-05-08 00:00:00 2023-05-08 M