Cannon, David <br/><br/>
ITIL service strategy 

 - 2nd ed. 
 - NorwichGB  TSO (The Stationery Office)  2011 
 - xii, 483 p. 
<br/><br/> Defines and discusses the generic principles and processes of service management, and these generic principles are then applied consistently to the management of IT services. 
<br/><br/><label>Universal Decimal Class. No.: </label>19.01.02 C226