00472nam a2200097Ia 4500080001100000100001700011245006100028260000900089520025400098583002200352  aSerial  aLai, Yuangen  aAnalysis of customer churn behavior in digital libraries  c2014  aDiscusses issues related to customer churn behaviour in digital libraries and demonstrates the successful application of Survival Analysis for understanding customer churn status and relationship duration distribution between customers and libraries  c11/19/14kSANDRAW