00316nam a2200133Ia 450000500170000008000180001710000210003524500250005626000430008130000100012458300190013494200120015399900170016520260716043023.0  a08.16.01 P395  aPemberton, Maria  aTelephone techniques  bThe Industrial SocietyaLondonGBc1988  a20 p.  c3/7/00kM2LMGR  cMmP395  c38832d38832