00322nam a2200133Ia 450000500170000008000180001710000190003524500480005426000280010230000100013058300190014094200120015999900170017120260716043036.0  a04.03.02 S989  aYardley, David  aWork of the Ombudsman in the United Kingdom  bISERaCave HillBBc1989  a18 p.  c3/7/00kM2LMGR  cMmS989  c39243d39243