00286nam a2200109Ia 450000500170000008000260001710000190004324500590006226000250012130000110014658300190015720260716043139.0  a19.01.03 A849ir(1994)  aIrving, Ileana  aTotal quality: its application to information services  bACURILa[S.l.]c1994  a[25]p.  c3/7/00kM2LMGR