00331nam a2200121Ia 450000500170000008000180001710000230003524500250005826000370008330000140012052000560013458300190019020260716043208.0  a05.03.03 S616  aSinclair, Joyce E.  aReceptive courtesies  bThe authora[Georgetown]GYc1992  aiv, 30 p.  aProvides tips on courtesy for front line employees.  c3/7/00kM2LMGR