00413nam a2200121Ia 450000500170000008000170001710000200003424500190005426000470007330000140012052001380013458300190027220260716043220.0  a05.03.04 K87  aKotter, John P.  aLeading change  bHarvard Business School P.aBostonUSc1996  ax, 187 p.  aIdentifies an eight-step process that every company must go through to achieve its goal, and shows where and how people often derail.  c3/7/00kM2LMGR